Refund policy

Kelly Wearstler pieces are handcrafted in limited quantities, and our return terms vary by category. Please review the terms that apply to your order below.

At a glance

Furniture (seating, tables, case goods, outdoor) — final sale, not returnable.
Lighting — returnable within 14 days of delivery, unopened, subject to a 25% restocking fee.
Decor & accessories (excluding tableware and planters) — returnable within 14 days of delivery for store credit or exchange, subject to a 20% restocking fee.
Tableware & planters — final sale, not returnable.
Fabric & wallpaper — final sale, not returnable.
Custom & made-to-order — non-refundable 48 hours after the order is placed.

Return shipping is the customer’s responsibility, and original shipping charges are not refunded.

Return windows and eligibility

Furniture is final sale and cannot be returned. This includes seating, tables, case goods, and outdoor furniture.

Lighting may be returned within 14 days of delivery. Items must be unopened and in their original packaging. Returns are subject to a 25% restocking fee.

Decor and accessories, excluding tableware and planters, may be returned within 14 days of delivery for store credit or exchange. Items must be in original, unused condition with all original packaging and materials. Returns are subject to a 20% restocking fee.

Tableware and planters are final sale and cannot be returned. This includes all dinnerware, drinkware, flatware, serveware, and planters.

Fabric and wallpaper are final sale. All sales are final, including cut yardage, samples, and special orders.

Custom and made-to-order pieces require full payment at the time of order and are non-refundable 48 hours after the order is placed. Within that 48-hour window, an order may be cancelled for a full refund. Changes requested after production begins may incur additional fees and extend lead times.

The 14-day window begins on the date of delivery. Requests received after 14 days cannot be accepted.

How to start a return

Every return requires written authorization before the item ships back to us.

Email concierge@kellywearstler.com within 14 days of delivery. Include your order number, the item you would like to return, and the reason.
Our concierge team will confirm eligibility and issue a return authorization with the correct ship-to address.
Pack the item in its original packaging and ship it to the address provided, referencing your return authorization.

Items sent back without a return authorization cannot be accepted, refunded, or returned to you. Please do not ship anything until you have received authorization in writing.

Condition requirements

To be eligible, returned items must arrive:

In original, unused condition, with no signs of installation, assembly, or wear
In the original packaging, including all interior protective materials
With all included components, hardware, certificates, and documentation

Lighting must be unopened. Any lighting that has been wired, installed, or removed from its sealed packaging is not eligible for return.

We inspect every return on arrival. Items that do not meet these conditions may be refused or subject to an additional deduction reflecting their condition. We will contact you before applying any deduction beyond the standard restocking fee.

Restocking fees and return shipping

Approved returns are subject to a restocking fee of 25% for lighting and 20% for decor and accessories, calculated on the purchase price of the returned item.

The customer is responsible for arranging and paying for return shipping, and for insuring the shipment. We recommend a carrier and service that can protect the piece in transit, since items damaged on the way back to us are not eligible for refund or credit.

Original shipping, delivery, and white glove service charges are not refunded.

How refunds are issued

Once your return arrives and passes inspection, we issue the refund or store credit within 10 business days.

Lighting is refunded to the original method of payment, less the 25% restocking fee.
Decor and accessories are issued as store credit or exchanged for another piece, less the 20% restocking fee.

Refunds to a card or bank account may take an additional 5 to 10 business days to appear, depending on your financial institution. Store credit is issued by email and does not expire.

Order changes and cancellations

Custom and made-to-order pieces may be cancelled within 48 hours of placement for a full refund. After 48 hours these orders are non-refundable, as production and materials sourcing have begun.

Standard orders can often be changed or cancelled before they ship. Contact our concierge team at concierge@kellywearstler.com as soon as possible. Options vary by product category and order status.

Once an order has shipped, it can no longer be cancelled and is subject to the return terms above.

Damaged or defective on arrival

Ownership transfers upon carrier possession, so please inspect your order the moment it arrives.

Damage claims must be filed within 48 hours of receipt. Email concierge@kellywearstler.com immediately with your order number and photographs of the damage, including the packaging as it arrived. We will work with you on a repair, replacement, or refund.

Claims made after 48 hours cannot be processed, including on final sale and custom pieces.

Handcrafted variation is not a defect

Kelly Wearstler pieces are handcrafted by skilled artisans using premium, often rare or specially sourced materials. Our signature finishes result in natural variations, which means each piece is unique.

Slight differences in color, grain, texture, or finish are inherent to this process and are not considered defects. Because screens also vary, actual colors and finishes may differ from what appears online. For fabric and wallpaper, we recommend requesting a sample where available.

Variation of this kind is not grounds for return outside the standard windows above.

Items that cannot be returned

All furniture, including seating, tables, case goods, and outdoor furniture
All tableware, including dinnerware, drinkware, flatware, and serveware
All planters
Fabric and wallpaper, including cut yardage and samples
Custom and made-to-order pieces, more than 48 hours after placement
Lighting that has been opened, wired, or installed
Items returned without a return authorization
Items returned outside the 14-day window
Items not in original condition or original packaging

Refusing delivery of a non-returnable item does not create a right to a refund or credit.

Missed or delayed delivery

If you are unable to receive your order, a 5% monthly storage fee applies after 30 days of order availability. Contact our concierge team to reschedule your delivery.

Please measure doorways, hallways, elevators, and stairways before delivery to confirm your piece will fit, and share any special access instructions with our concierge team in advance. Our white glove team requires a clear and clean space and does not move existing furniture. A delivery that cannot be completed because the piece does not fit or the space is not ready is not grounds for return of a final sale item.

Warranty and repairs

For warranty information or repair options on a specific piece, contact our concierge team at concierge@kellywearstler.com.

Trade and project orders

Trade, contract, and project orders are subject to this policy unless separate terms are set out in your order confirmation or trade agreement, in which case those terms govern. For questions about a project order, contact sales@kellywearstler.com.

Partner brand, fabric, and wallpaper purchases

Several of our collections are produced with partner brands and are purchased directly from them. Our complete fabric and wallpaper collection is available through Lee Jofa.

Orders placed with a partner brand or with Lee Jofa are governed by that company’s return and refund policy, not this one. Please contact them directly regarding a return.