Shipping costs are the Buyer's responsibility. We offer white glove delivery service to select regions across the world for an additional fee. Please reach out to our concierge team at concierge@kellywearstler.com to discuss shipping options and availability for your location.

In-stock furniture pieces typically ship within 2-3 weeks of order placement. In-stock accessories ship within 3-5 business days. For made-to-order items, our standard lead times are 16-20 weeks, subject to change based on artisan craftsmanship, limited materials availability, and seasonal variations. Lead times begin upon receipt of finish confirmations, dimensions, COM/COL, graded-in fabric, or approval of submittals. Please contact our concierge team prior to purchasing if you have specific timing requirements.

We offer white glove delivery service. This includes: professional in-home delivery, unpacking and assembly, placement in your desired location, and removal of all packaging materials. The space for the new piece must be clear and cleaned prior to delivery. Our delivery personnel are not responsible for moving existing pieces. Please disclose any special instructions such as loading dock requirements, elevator size, or building floor to ensure a smooth delivery process.

Please ensure you measure doorways, hallways, elevators, and stairways to confirm your furniture can fit through these spaces. We recommend disclosing any special instructions such as loading dock requirements, elevator size, or building floor to our concierge team prior to delivery to ensure a smooth delivery process.

No, our delivery personnel are not responsible for moving existing pieces. The space for the new piece must be clear and cleaned prior to delivery.

If you are unavailable to receive your order, a 5% monthly storage fee applies after 30 days of order availability. Please contact our concierge team to reschedule your delivery.

Yes, we ship internationally. Please note that additional customs duties, taxes, and fees may apply for international orders and are the responsibility of the Buyer. Please contact our concierge team at concierge@kellywearstler.com to discuss shipping options and availability for your specific location.

Return policies vary by product category: FURNITURE - All furniture items are final sale and non-returnable. LIGHTING - May be returned within 14 days of delivery, subject to a 25% restocking fee plus shipping costs. Items must be in original, unopened condition. DECOR & ACCESSORIES - May be returned within 14 days of delivery for store credit or exchange. A 20% restocking fee applies, plus shipping costs. Items must be in original condition. FABRIC & WALLPAPER - All sales are final. No returns or exchanges accepted.

Decor and accessory items may be returned within 14 days of delivery for store credit or exchange. A 20% restocking fee applies, plus shipping costs. Items must be in original condition.

All furniture items are final sale and non-returnable. This includes, but is not limited to, seating, tables, case goods, and outdoor furniture.

If the marble piece is categorized as furniture, it is final sale and non-returnable. If it is categorized as a decor or accessory item, it may be returned within 14 days of delivery for store credit or exchange, subject to a 20% restocking fee plus shipping costs, and must be in original condition.

Yes, lighting fixtures may be returned within 14 days of delivery, subject to a 25% restocking fee plus shipping costs. Items must be in original, unopened condition.

No, all fabric and wallpaper sales are final. No returns or exchanges are accepted. We recommend requesting samples before purchasing to best understand the true color, texture, and pattern of the material.

Please contact our concierge team at concierge@kellywearstler.com for specific product material information and certifications.

Kelly Wearstler products are handcrafted by skilled artisans using premium materials. Our signature finishes often result in natural variations, making each piece unique. Many of our products utilize rare or specially sourced materials. Due to the artisanal nature of our products and variations in computer displays, actual colors, textures, and finishes may differ from those shown on your screen. For fabrics and wallpapers, we recommend requesting samples before purchasing. For detailed product information, please contact our concierge team at concierge@kellywearstler.com.

Due to the artisanal nature of our products and variations in computer displays, actual colors, textures, and finishes may differ from those shown on your screen. Each piece is handcrafted, often using natural materials that can vary in appearance. For fabrics and wallpapers, we recommend requesting samples before purchasing to best understand the true color, texture, and pattern of the material.

No, slight variations in color, grain, or finish are not considered defects. Kelly Wearstler products are handcrafted by skilled artisans using premium materials. These variations are inherent to our production process and contribute to the unique character of each item, making each piece one-of-a-kind.

Please contact our concierge team at concierge@kellywearstler.com for order tracking information. Alternatively, go to the account page and use our built in order tracker.

Tracking information may take 24-48 hours to become active after shipping. If you continue to experience issues, please contact our concierge team at concierge@kellywearstler.com.

Ownership transfers upon carrier possession. Damage claims must be filed within 48 hours of receipt. Please contact our concierge team immediately at concierge@kellywearstler.com to report damage and initiate a claim.

For custom orders, changes may incur additional fees and extend lead times. Custom orders are non-refundable after 48 hours. For standard orders, please contact our concierge team at concierge@kellywearstler.com as soon as possible to discuss cancellation or modification options, as policies vary by product category and order status.

Yes, please contact our concierge team at concierge@kellywearstler.com to discuss large orders for design projects. We also have a dedicated Trade program - please visit the Trade section of our website for more information.

Prices are valid for 30 days unless otherwise noted. Please contact our concierge team at concierge@kellywearstler.com to discuss specific pricing questions.

We accept credit/debit cards, bank transfers, and checks. Wire transfer fees are the Buyer's responsibility.

Payment requirements vary by product category: LIGHTING, DECOR, ACCESSORIES, FABRIC & WALLPAPER - Full payment, including taxes and shipping, is required at the time of order placement. FURNITURE - A 50% deposit is required at the time of order placement. The remaining balance, including taxes and shipping, is due prior to shipping. Orders will not be shipped until full payment is received.

Custom orders require full payment at placement and are non-refundable after 48 hours. Changes may incur additional fees and extend lead times.

Expedited production requests can be reviewed on a case-by-case basis and will incur an additional fee proportionate to the piece. Please contact our concierge team at concierge@kellywearstler.com to discuss expedited options for your specific order.

Our standard lead times are 16-20 weeks. However, these times are subject to change due to artisan craftsmanship, limited materials availability, and seasonal variations. Lead times begin upon receipt of finish confirmations, dimensions, COM/COL, graded-in fabric, or approval of submittals. We will communicate any significant changes to estimated delivery dates as soon as possible.

Lead times begin upon receipt/confirmation of the following: confirmation of all finishes and dimensions, receipt of COM/COL (Customer's Own Material/Customer's Own Leather), receipt of graded-in fabric, and approval of requested submittals.

COM stands for Customer's Own Material and COL stands for Customer's Own Leather. These are materials you provide for us to use in creating your custom furniture piece. Lead times begin upon receipt of these materials.

Please contact our concierge team at concierge@kellywearstler.com for detailed warranty information for specific products.

Please contact our concierge team at concierge@kellywearstler.com to discuss repair options for your specific product.

Please contact our concierge team at concierge@kellywearstler.com to request samples.

Yes, we have a dedicated Trade program. Please visit the Trade section of our website for more information.