Returns & ExchangesPlease inspect your purchase immediately upon delivery. If there is a problem with your order, contact us at 1855.BY.KELLY within three (3) days of receipt. You may also contact us on LIVE CHAT or at firstname.lastname@example.org. If you receive a damaged, defective or incorrect item, we will work with you to make things right.
In-stock items normally ship within 24–48 hours after an order has been placed. Once an item has shipped, cancellation is not possible. Furniture, Custom and Special Order items cannot be cancelled. Fixtures that are rewired are final sale.
The following are final sale, and not eligible for refunds or exchanges.
Furniture, wallpaper, fabric, fine jewelry, Superluxe collection, art, candles, perfumes, chocolates, custom orders, sale items, and all marble products.
We allow for exchanges or a return for store credit on: Home decor (marble excluded), and bedding if unopened and in original packaging.
We allow for returns on: Lighting is subject to a 35% restocking fee. Lighting must be returned in the factory carton packed exactly as it was shipped, otherwise returns will not be accepted.
If you wish to return an item listed above, you will be responsible for outbound and return shipping and delivery charges. A traceable return shipping method is required (FedEx, UPS, etc) Returns must be received in original condition and in the original packaging within 30 days. Credit card orders will receive refunds in the form of a credit back to the original account. Shipping and Delivery Service charges are not refundable.
To make a return, contact our customer service team at: email@example.com, LIVE CHAT, or at 1855.BY.KELLY. You must include your order number, prepay the postage, and insure each package and ship to the address below:
8440 Melrose Ave, West Hollywood, CA 90069
Requests for price adjustments will be honored if the merchandise was purchased at full price and if it is marked down within 14 days of receipt of your package. In the event you have any problem or concern with a custom order we will connect you with our knowledgeable staff to ensure the issue is resolved to the best of our ability.