0

Returns | Return Policy

At Kelly Wearstler we take great pride in all of our products. If you are not 100% satisfied with your purchase, please let us know so we can take care of you.

 

  • Regular priced items except for home goods may be returned for a full refund within 30 days of the delivery date. Unfortunately, we are unable to refund purchases of Home items. If you need to return a home décor item, we will gladly offer you store credit so that you might find its perfect replacement.
  • Merchandise must be unworn, unaltered, and unwashed.
  • All products must be returned in their original condition with tags still attached.
  • Sale merchandise can be returned for a full refund within 14 days of the delivery date.
  • Items marked FINAL SALE cannot be exchanged or returned at any time.
  • Gift card purchases will be refunded in the form of another gift card and mailed to your billing address.
  • Upon receipt of returned goods, Kelly Wearstler reserves the right to deny a refund if the merchandise does not meet return policy requirements.
  • Shipping and handling charges for returned merchandise are non-refundable unless we have made a shipping error or the item sent was defective.
  • We only accept returns on products that were purchased via this website.

 

Please Note: If you are making an exchange because you would like a different size, style or color, you will be charged for shipping on your exchange. 


Returns & Exchanges will only be accepted with a completed return form. Log into your Account, click on “View Order” and on the following page click the "Return or Exchange Items" link. Follow the easy steps, print the final page and include it in your return box. Or use the printed “Return or Exchange” form that was included in your original shipment, please be sure to fill out the reason for the return and include in the returned shipment.


If you are returning a gift you received, which was purchased on this website, please contact Customer Care 1-855-BYKELLY. We apologize for any inconvenience this may cause.

 

Holiday Return Policy

 

Items purchased between November 20th - December 31st, 2011 can be returned until January 31st, 2012. This does NOT include Home items, which are for CREDIT ONLY, and any FINAL SALE items. 

 

Shipping Returns

 

Returns and exchanges must be mailed to the address on our return form. You must use our return form to properly process your return/exchange. Go to Returns, log in, click on "View Order" and on the following page click the "Return or Exchange Items" link. Follow the easy steps, rint the final page and include it in your return box. Or use the printed “Return or Exchange” form that was included in your original shipment, please be sure to fill out the reason for the return and include in the returned shipment.

 

Please Return Your Package to:
Kelly Wearstler Returns
14520 Delta Lane #105, Huntington Beach, CA 92647

 

 

Packing Your Return

Pack and seal your box securely, in the original package if possible. To be properly processed, your return/exchange must include a completed return form. 

Return or Exchange Instructions:

  • You can send the merchandise back to us at the address below using any trackable method, at your expense.

  • Log in; click on "View Order" and on the following page click on the "Return or Exchange Items" link.

  • Print the final page and include it in your return box or use the printed “Return or Exchange” form included in your original package.

  • We recommend shipping your return/exchange with a carrier who will provide your package with a tracking number to ensure that your package does not get lost.

  • Packages must be returned prepaid. We do not accept COD.

 

Refunds

 

Once your package has been received, your refund or exchange will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment.

 

The credit may not show up until your credit card's next monthly billing cycle. You will be notified via email to the address listed on your order when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.